BPO Backlash

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<b>Indian call centers to swell with foreigners soon</b><!--QuoteBegin-->QUOTE<!--QuoteEBegin-->"There will be a potential demand for over 160,000 foreign language professionals in the Indian offshoring industry by 2010," say analysts at the research firm Evalueserve. Evaluserve estimates that currently between 20,000 to 30,000 expatriates are believed to be working nationwide.

According to Evalueserve estimates, "not more than 40,000 Indians with foreign language specialisation will qualify to meet this requirement, creating a substantial supply-side constraint. Hence, India provides a huge potential for foreigners who have now begun to consider the country as an attractive destination for job opportunities."<!--QuoteEnd--><!--QuoteEEnd-->
<!--QuoteBegin-->QUOTE<!--QuoteEBegin-->"India is an ideal place to work... with comfortable accommodations and suitable stipends. After me, several of my friends have joined here. It's fun," says Jeanne Moore, who is working at a BPO centre in Gurgaon.

Backpackers and college graduates from US and several European countries are being hired by  American and British companies to work in India-based call centers in an attempt to bridge the culture gap between agents and customers.<!--QuoteEnd--><!--QuoteEEnd-->