08-26-2006, 12:59 AM
<!--emo&:rocker--><img src='style_emoticons/<#EMO_DIR#>/rocker.gif' border='0' style='vertical-align:middle' alt='rocker.gif' /><!--endemo--> Soon, BPO employees will destress
Mini Joseph Tejaswi
[ 26 Aug, 2006 0019hrs ISTTIMES NEWS NETWORK ]
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BANGALORE: Refresh, restart and relax. Well, these three words will redefine the life of call centre employees across the country this October when they take part in an initiative to tackle BOSS â Burn-Out Stress Syndrome.
The Switzerland-based Union Network International (UNI), an ILO-accredited body of call centre agents, and its Indian chapter, Union for ITES (Unites) Professionals, are planning a month-long destressing campaign, 'Stop the BOSS', to help BPO employees recoup.
The high stress level among the BPO employees is due to a multiplicity of factors â frequent shift changes and constant handling of calls from unfriendly and "sometimes rude" clients.
These have resulted in severe sleep-and-diet disorders, chronic and most-often-unexplained neck, back and body aches, and severe gastric complaints.
"More than the work pressure, what's causing stress is their work-dictated lifestyle and its fallout on their mental and physical wellbeing," said Chirayu Das, a psychosomatic analyst.
"During the campaign, weâll cover 50 campuses in Bangalore, Hyderabad, Kochi, Thiruvananthapuram, Mumbai, Gurgaon, Noida, Delhi and Kolkata," said Unites Professionals general secretary Karthik Shekhar.
Aside of the destress campaign, Unites Professionals, with UNI's help, is planning to put a tight leash on unscrupulous BPO players â those who don't pay salaries or remit provident fund, do a Houdini act and shut shop overnight, don't follow work ethics, and deny employees ample physical and mental security.
"Stress stems from many quarters, and it's our duty to attend to all aspects of BPO employees' life and work. Therefore, we'll submit a memorandum to IT and labour ministers, and police commissioners," Shekhar said.
Mini Joseph Tejaswi
[ 26 Aug, 2006 0019hrs ISTTIMES NEWS NETWORK ]
RSS Feeds| SMS NEWS to 8888 for latest updates
BANGALORE: Refresh, restart and relax. Well, these three words will redefine the life of call centre employees across the country this October when they take part in an initiative to tackle BOSS â Burn-Out Stress Syndrome.
The Switzerland-based Union Network International (UNI), an ILO-accredited body of call centre agents, and its Indian chapter, Union for ITES (Unites) Professionals, are planning a month-long destressing campaign, 'Stop the BOSS', to help BPO employees recoup.
The high stress level among the BPO employees is due to a multiplicity of factors â frequent shift changes and constant handling of calls from unfriendly and "sometimes rude" clients.
These have resulted in severe sleep-and-diet disorders, chronic and most-often-unexplained neck, back and body aches, and severe gastric complaints.
"More than the work pressure, what's causing stress is their work-dictated lifestyle and its fallout on their mental and physical wellbeing," said Chirayu Das, a psychosomatic analyst.
"During the campaign, weâll cover 50 campuses in Bangalore, Hyderabad, Kochi, Thiruvananthapuram, Mumbai, Gurgaon, Noida, Delhi and Kolkata," said Unites Professionals general secretary Karthik Shekhar.
Aside of the destress campaign, Unites Professionals, with UNI's help, is planning to put a tight leash on unscrupulous BPO players â those who don't pay salaries or remit provident fund, do a Houdini act and shut shop overnight, don't follow work ethics, and deny employees ample physical and mental security.
"Stress stems from many quarters, and it's our duty to attend to all aspects of BPO employees' life and work. Therefore, we'll submit a memorandum to IT and labour ministers, and police commissioners," Shekhar said.