03-02-2004, 12:33 AM
<!--QuoteBegin-->QUOTE<!--QuoteEBegin-->BPO -Serving America and the West with Pleasure<!--QuoteEnd--><!--QuoteEEnd-->
Well written article by Hari Sud (remember him posting at other forums) - but have a minor point he states sticks out:
<!--QuoteBegin-->QUOTE<!--QuoteEBegin-->India has to thank America for its benevolence for making it as its back office. <!--QuoteEnd--><!--QuoteEEnd-->
I don't think America is being benevolent by making India it's back office. There are other nations around which has cheaper labor more readily available.
It's all business, no benevolence or malevolence being in play here.
India is a for lack of better term "US friendly" nation with a middle class market bigger than the entire Europe! Can any US corporation can ignore that?
In India we have all these call centers equipped with Compaqs and Dells made in USA. IT powerhouses are using hardware and software from Intel, Microsoft, Sun, IBM, Cisco kept cool by Carrier air-conditioners. Indians watch news on CNN, CNBC and relax to Hollywood movies along with syndicated shows like 'Simpsons', 'Sienfield', or the cable channels such as HBO, Discovery etc. Youngsters wearing Nike, Reebok, Levis eat out at Dominos, McDonalds, TGIF, Ruby Tuesday, Baskin Robbins while washing down gallons of Coke, Pepsi, RC Cola, Tropicana! Ford cars are being finaced via US institutions like Morgan Stanley, Merrill Lynch, GE (Consumer). Indians vacation to distant places flying on those Boeings, using Samsonite baggage packed with P&G soaps or shampoos, Revelon stuff, Kodak cameras.
A question: how many of those calls being answered by those Indian call center guys are generated in India itself?
Well written article by Hari Sud (remember him posting at other forums) - but have a minor point he states sticks out:
<!--QuoteBegin-->QUOTE<!--QuoteEBegin-->India has to thank America for its benevolence for making it as its back office. <!--QuoteEnd--><!--QuoteEEnd-->
I don't think America is being benevolent by making India it's back office. There are other nations around which has cheaper labor more readily available.
It's all business, no benevolence or malevolence being in play here.
India is a for lack of better term "US friendly" nation with a middle class market bigger than the entire Europe! Can any US corporation can ignore that?
In India we have all these call centers equipped with Compaqs and Dells made in USA. IT powerhouses are using hardware and software from Intel, Microsoft, Sun, IBM, Cisco kept cool by Carrier air-conditioners. Indians watch news on CNN, CNBC and relax to Hollywood movies along with syndicated shows like 'Simpsons', 'Sienfield', or the cable channels such as HBO, Discovery etc. Youngsters wearing Nike, Reebok, Levis eat out at Dominos, McDonalds, TGIF, Ruby Tuesday, Baskin Robbins while washing down gallons of Coke, Pepsi, RC Cola, Tropicana! Ford cars are being finaced via US institutions like Morgan Stanley, Merrill Lynch, GE (Consumer). Indians vacation to distant places flying on those Boeings, using Samsonite baggage packed with P&G soaps or shampoos, Revelon stuff, Kodak cameras.
A question: how many of those calls being answered by those Indian call center guys are generated in India itself?