BPO Backlash

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<b>US RJs threaten Indian BPO worker</b><!--QuoteBegin-->QUOTE<!--QuoteEBegin-->Star, whose real name is Troi Torain, initiated the call under the pretext of inquiring into an order he had placed for a product known as 'Quick Beads', hair beads marketed primarily to girls outside the black community (Star and Bucwild are black). Midway through the call, Star became aggressive with the call centre representative, Steena.

Star: This call has been outsourced to India?

Steena: That's right.

Star: Well, ma'am, what the eff would you know about an American white girl's - uh, uh - hair, and quick beads?

Steena: Just to inform you, ma'am, we're a national chain services company. And we're just taking calls on the opposite.

Star: Listen, bitch! Don't get slick with the mouth! Don't you get slick with me, bitch!

Steena: Now if you continue to speak this language, I will disconnect the call.

Star: Listen to me, you dirty rat eater. I'll come out there and choke the eff out of you (laughter).

Star: You're a filthy rat eater. I'm calling about my American six-year-old white girl. How dare you outsource my call? Get off the line, bitch (laughter, applause, end of call).

This is not the first time the RJ's have provoked listeners. In 2001, after the death of the R&B singer Aaliyah, their show attempted to make light of the tragedy by playing the sound effect of a plane crashing, along with the sound of a woman screaming
<!--QuoteEnd--><!--QuoteEEnd--><!--QuoteBegin-->QUOTE<!--QuoteEBegin-->Although the station pulled the segment from their website, one blogger posted the audio file on his own website: http://www.sideangleside.com/cgi-bin/redir...ll_to_india.mp3

Another blogger posted the full transcript: http://www.edrants.com/reluctant/001697.html

In a form letter sent to some protesters, the station's general manager, Richard Lewis, said the station did not condone the use of offensive language<!--QuoteEnd--><!--QuoteEEnd-->[